Customer Service Job

• Manage and complete the order entry process for Kalona Organics, Kalona Direct, and Kalona Creamery, including communicating and resolving problems with production, warehouse, and customers as needed.
• Coordinate the process for customer holiday order scheduling across all departments.
• Provide first level customer support in response to incoming phone, email, and in-person visitor inquiries.
• Respond to and resolve quality complaints from consumers, retailers and distributors.
• Compiles quality complaint data, creates quality data reports, and shares with manufacturers and sales team as directed.
• Troubleshoot and respond to customer and team member requests in a professional, efficient, and effective manner.
• Run, verify, and share weekly reports as assigned.
• Manage the onsite training room in a proactive manner, ie. stocking supplies, coordinating presenter needs, completing  room setup, and providing oversight of the training room.
• Maintain the employee purchase cooler by keeping it clean and well-stocked.
• Provide support to the Administrative, Sales & Marketing teams as needed, including  the creation and maintenance of documents in Google Sheets and Slides.
• Assist with maintaining office supplies as needed.
• Fulfill sample requests as directed. Maintain a thorough understanding of Open Gates businesses, products, and services.
• Provide assistance with projects as assigned.

• High school diploma or equivalent.
• 1+ year previous experience working in customer service or a business environment.
• Efficient and accurate data entry skills.
• Knowledge of Quickbooks and Google Drive preferred.
• Demonstrated attention to detail.
• Strong customer service skills with professional telephone and email etiquette.
• Ability and willingness to adhere to the Open Gates Guiding Principles.
• Excellent interpersonal skills (listening, questioning, conflict resolution).
• Able to solve problems and work independently with minimal direction.
• Able to work in a fast paced environment, multi-task, and work under deadlines.
• Team-oriented with a focus on working in a collaborative environment.
• Willingness to continually embrace personal and professional development.

• Medical/Dental/Vision/Life Insurance, STD & LTD after 60 days of employment.
• Matching 401k after 6 months
• Benefit Bonus/Stipend
• Paid Holidays, Paid Time Off (PTO), & Birthday PTO
• Opportunity for advancement!
• Discounted employee purchases!
• Unique, entrepreneurial culture!

Our Mission and Guiding Principles:
We successfully create value and enhance lives by attending to how we do business!

• We Treat People Right
• We Think Like Entrepreneurs
• We Offer a Great Place to Work
• We Build Strong Relationships
• We Create a Place to Learn & Improve Life in Our Community