Do you love doing all kinds of things with computers and working with people?

Our IT department gets to do a lot of different kinds of things - and in a really great company with fun people. It's also a great place to learn new systems!

Nate Nisly, IT

IT Specialist Position - Now Hiring!

IT Specialist Job Description - Print Version Here

Open Gates Group is a family of entrepreneurial companies all committed to creating high-quality dairy products and taking them to market, all while supporting small, family farms! We are a group of entrepreneurial people who care about service and making our world a better place. We’re looking for an IT Specialist to join our team! 

Our IT Specialist is responsible for helping end-users on a day-to-day basis with common Windows environment issues and questions. Primary responsibilities include providing outstanding service to end users, on-going training, and supporting the organization’s IT related projects as needed. 

What you will do: 

● Assist end-users across OS and software platforms maintaining excellent customer service. 

● Resolve problems in the areas of hardware/software installation, repair, upgrade and maintenance. 

● Install/configure, operate, and maintain system hardware and software. 

● Assist with large-scale installation and maintenance of IT workstations, networking, phones, cameras, and security systems. 

● Maintain various computerized technical systems such as security doors, cameras, phones, and servers. 

● Train employees on the technical resources needed for their positions. 

● Maintain records of assets and work performed. 

● Evaluate and recommend new technologies that will improve the team's ability to meet the needs of the company. 

● Review and approve operational quality of system equipment. 

● Write comprehensive documentation including design documents, policies and procedures. 

● Active Directory Domain Management, script writing, and Google Apps administration 

● Perform other IT-related duties as assigned. 

What you will need: 

● Vocational/Technical degree preferred plus at least two years related IT support experience. 

● Knowledge of networking, PC computer software and hardware installation, Microsoft office and Google Suite. 

● Excellent interpersonal and customer service skills. 

● Able to prioritize and follow through with tasks in a timely manner. 

● Strong attention to detail. 

● Able to diagnose and troubleshoot components such as hardware, software, networking, and applications in a Windows driven environment. 

● Knowledge of operating systems internals, system utilities and communication protocols including TCP/IP networking. 

● Working knowledge of security and web servers. 

● Script writing experience is a plus. 

● Able to physically lift and install computer equipment such as monitors, printers, and scanners. ● Able to safely climb ladders and navigate attics as needed. 

● Team-oriented with a focus on working in a collaborative environment. 

● Willingness to adhere to the Open Gates Guiding Principles and continually embrace personal and professional development

Our Benefits:

● Medical/Dental/Vision/Life Insurance, STD & LTD after 60 days of employment.

● Matching 401k after 1-year

● Benefit Bonus/Stipend

● Paid Holidays, Paid Time Off (PTO), & Birthday PTO

● Opportunity for advancement!

● Discounted employee purchases!

● Unique, entrepreneurial culture!

Our Mission and Guiding Principles:

We successfully create value and enhance lives by attending to how we do business!

We Treat People Right

We Think Like Entrepreneurs

We Offer a Great Place to Work

We Build Strong Relationships

We Create a Place to Learn & Improve Life in Our Community


Send your resume to!

If you have a passion for problem solving with a servant-minded attitude, join our team!